Satisfaction Guarantee

Every Granny Gray candle is made with only the highest quality ingredients, and we take special care in preparing each individual product sold. All our products have undergone thorough testing by both our staff and our customers. We are confident that you will be satisfied with our products. However, we highly recommend that prior to purchasing a fragrance you’ve never tried from us that you purchase a single item to sample it first. We strongly discourage purchasing large quantities of a fragrance you haven’t previously purchased from us to prevent ordering a fragrance you aren’t 100% satisfied with.

If you have purchased a product that for some reason is not what you expected, please notify us within 5 business days and we will make every attempt to replace and/or exchange it for another similar product. Granny Gray reserves the right to decline returns and/or exchanges at any time for any reason. No refunds will be allowed for products not meeting your expectations. Buyer is responsible for return shipping charges and any subsequent shipping charges associated with sending any requested replacement product(s) to you. If we have not heard from you after 5 business days, we will assume you are satisfied with your product and will no longer accept returns and/or exchanges. Your item(s) must be returned in the original packaging (unless otherwise approved by Granny Gray management, be free of damage and defect, and contain the return authorization number we provide. If you fail to adequately wrap and secure the products being returned, and they are damaged in transit, you will be responsible for any and all expenses related to their replacement and/or repair. Return packages received without a return authorization or not in the original packaging will be subject to a 25% restocking fee subject to change without notice. Please specify why the items are being returned and which item of equal or greater value you wish to replace it with.