Return Policy

Damaged, Defective, Missing, Wrong Products Granny Gray takes great care in packing your order to insure that your product arrives in excellent condition.

In the unlikely event of damage during shipping, you will need to save the shipping box, packaging material and
product. The shipper may require inspection. It is the responsibility of the purchaser/customer to inspect their
shipment upon arrival. OPEN ALL YOUR PACKAGES IMMEDIATELY AFTER DELIVERY! Inspect each product
carefully for accuracy, leakage, damage and/or missing items. Any defective, damaged, leaking, missing or wrongly
shipped product(s) must be brought to our attention within 3 business days (9:00AM-5:00PM, Mon-Fri, CST)
after receipt of delivery for a full refund or return authorization. If you fail to notify us within 3 business days,
you assume responsibility for the delivery and all products contained therein. No returns, exchanges, or refunds will
be allowed once the 3 business days grace period has lapsed. Your item(s) must be returned in the original
packaging and be marked with the return authorization number we provide in order to be accepted.

Return packages received without a return authorization or not in the original packaging will be subject to a 25% restocking fee subject to change without notice.

To report a problem as described above, call customer service Mon-Fri 9:00AM - 5:00PM, CST at 1-952-891-2468
or email us at jeanette@grannygray.com

To return items to Granny Gray use the following address ONLY AFTER CONTACTING US WITHIN 3 BUSINESS
DAYS AND RECEIVING YOUR RETURN AUTHORIZATION NUMBER:

Business Days

Granny Gray hours of operation are Monday through Friday 9:00AM – 5:00PM, Central Standard Time (CST). As used throughout this website and herein, the term "business day" shall refer to the above hours of operation. When calculating your estimated ship time, the day your order is placed is NOT considered the first "business day". The first business day AFTER the day your order is placed serves as the first business day when calculating estimated ship times. The following are days we recognize as holidays and are not considered normal days of operation. Therefore, they are NOT considered "business days".

New Years Day
Martin Luther King, Jr. Day
President's Day
Easter
Memorial Day
Independence Day
Labor Day
Veteran's Day
Thanksgiving Day
The day after Thanksgiving
Christmas Day
New Year's Eve Day